FAQ
FREQUENTLY ASKED QUESTIONS
Where does Jean Jive ship?
We ship to the contiguous 48 United States and the District of Columbia.
We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, PO Boxes, or international destinations.
How much does shipping cost?
Standard shipping is free on every eligible order. Expedited shipping is not currently available.
When will my order arrive?
Orders normally require 1–3 business days to process and approximately 3–5 business days in carrier transit.
The total estimated delivery time is 4–8 business days from the order date. Business days exclude weekends and U.S. federal holidays.
How can I track my order?
When tracking becomes available, we will send the tracking number to the email address used during checkout.
Tracking may require additional time to update after the carrier receives the package.
Can I change or cancel my order?
Email support@jeanjive.com as soon as possible.
We will try to make the requested change or cancellation before shipment, but changes cannot be guaranteed once fulfillment has begun.
What is the return period?
You may request an eligible return within 30 calendar days after delivery.
Contact us before returning an item. An approved return must be shipped within 14 calendar days after return authorization is provided.
Who pays for return shipping?
Jean Jive pays authorized return-shipping costs and provides a prepaid return label.
We do not charge a restocking fee.
How long does a refund take?
Approved refunds are issued to the original payment method within 3–5 calendar days after the returned item is received and inspected.
Your bank or payment provider may require an additional 5–10 business days to post the refund.
Do you accept exchanges?
Yes. Eligible products may be exchanged.
Exchanges are generally handled by returning the original product before the approved replacement is shipped. Replacement availability is not guaranteed until processing is complete.
What if my item arrives damaged or incorrect?
Email support@jeanjive.com promptly with your order number and clear photographs showing the problem.
We will review the issue and provide an appropriate solution at no additional authorized return-shipping cost.
Why might color or sizing vary slightly?
Screens, lighting, denim-washing processes, production variations, and manual measurements may cause reasonable differences.
Please review the product description and size guide before ordering.
How do I contact Jean Jive?
Email: support@jeanjive.com
Business telephone: +1 718-581-7462
Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.