Shipping policy

SHIPPING POLICY

Effective Date: September 8, 2026

This Shipping Policy explains where Jean Jive ships, applicable shipping charges, estimated delivery times, and how shipping problems are handled.

Shipping Area

Jean Jive currently ships only to the contiguous 48 United States and the District of Columbia.

We do not ship to:

Alaska;
Hawaii;
Puerto Rico;
U.S. territories;
APO, FPO, or DPO addresses;
PO Boxes; or
International destinations.

Shipping Cost

Free standard shipping is provided on all eligible orders.

We do not currently offer expedited shipping.

Processing and Delivery Estimates

Our estimated shipping timeframes are:

Order processing: 1–3 business days;
Carrier transit: 3–5 business days; and
Total estimated delivery: 4–8 business days from the order date.

Business days are Monday through Friday, excluding U.S. federal holidays.

Delivery timeframes are estimates and not guarantees. Delays may occur because of weather, carrier disruptions, peak shopping periods, address problems, security reviews, or other circumstances outside our reasonable control.

Carriers and Tracking

Orders may be shipped through USPS, UPS, or FedEx.

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking information may require additional time to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you need to change an address, contact support@jeanjive.com as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after fulfillment has begun.

Shipping Delays

If we learn that an order cannot be shipped within the promised timeframe, we will contact you with revised information.

Where required, you may choose to accept the delay or cancel the affected unshipped order for a full refund.

Lost, Stolen, or Damaged Packages

If tracking shows no movement, delivery to an incorrect location, or visible shipping damage, contact support@jeanjive.com promptly.

We may ask you to provide:

Your order number;
Address confirmation;
Photographs; or
Reasonable cooperation with a carrier investigation.

We will review the circumstances and provide an appropriate solution consistent with applicable law.

Out-of-Stock Items

If an item becomes unavailable after your order is submitted, we will contact you and offer the choice of:

Receiving a full refund;
Waiting for the item to be restocked; or
Selecting an alternative item of comparable value.

Email: support@jeanjive.com

Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.