Contact information

CONTACT INFORMATION

Effective Date: September 8, 2026

Jean Jive welcomes questions about products, orders, shipping, returns, payments, accessibility, and privacy.

Customer Support

Email is our primary customer-support channel. For the fastest assistance, email support@jeanjive.com and include your order number when contacting us about an existing purchase.

Email: support@jeanjive.com

Business telephone: +1 718-581-7462

Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays

Website: https://jeanjive.com

Business Information

Store name: Jean Jive

Legal business name: JEAN JIVE LLC

Business address:

149 Marshfield St
Hartville, MO 65667
United States

Response Time

We aim to respond to customer-service emails within 1–2 business days. Response times may be longer during holidays, product launches, or periods of unusually high demand.

Returns

Do not mail returns to our publicly displayed business address unless our support team specifically instructs you to do so.

Email support@jeanjive.com to obtain return authorization and a prepaid return label before sending an item.