Refund policy

RETURN AND REFUND POLICY

Effective Date: September 8, 2026

At Jean Jive, we want our customers to shop with confidence. This policy explains our return, exchange, cancellation, and refund procedures.

30-Day Return Period

You may request a return within 30 calendar days after your order is delivered.

Before returning an item, please contact us at support@jeanjive.com and include your order number. Returns sent without prior authorization may be delayed or refused.

Return Eligibility

To qualify for a return, the item must be:

Unworn, unwashed, and unused;
In the condition in which it was received;
Free from damage, alterations, odors, stains, or other signs of wear;
Returned with its original tags, accessories, and packaging where reasonably possible; and
Accompanied by the order number or other proof of purchase.

Customers may inspect an item as they reasonably would in a physical store. Items showing use beyond reasonable inspection may not qualify for a refund.

Non-Returnable Items

Gift cards and products clearly marked “Final Sale” before purchase are not eligible for return, except when the product is defective, damaged, incorrectly supplied, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact support@jeanjive.com promptly.

Please include:

Your order number;
A description of the problem; and
Clear photographs showing the item and issue.

After reviewing the claim, we will provide an appropriate solution, which may include a replacement, exchange, or refund. You will not be responsible for authorized return-shipping costs in these situations.

Return Authorization and Shipping

If your return is approved, Jean Jive will provide return instructions and a prepaid return shipping label.

You must give the return package to the designated carrier within 14 calendar days after receiving return authorization.

Do not mail a return to our publicly displayed business address unless our customer-support team specifically instructs you to do so.

A return requested within the 30-day return period will not be rejected solely because it arrives after the end of that period, provided it was authorized and shipped within the 14-day mailing period.

Return Shipping and Restocking Fees

Jean Jive pays the shipping cost for authorized returns by providing a prepaid return label.

We do not charge a restocking fee.

Exchanges

We accept exchanges for eligible products. Exchanges are generally processed by returning the original item before the approved replacement is shipped.

Replacement availability cannot be guaranteed until the exchange is processed. If the requested replacement is unavailable, we will offer another available option or issue a refund.

Inspection and Refund Timing

After receiving the return, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–5 calendar days after the returned item has been received and inspected.

After we issue the refund, your bank or payment provider may require an additional 5–10 business days to post the funds to your account. This additional posting period is controlled by the financial institution and is separate from Jean Jive’s refund-processing time.

Order Cancellations

You may request an order cancellation before shipment by emailing support@jeanjive.com.

We will make reasonable efforts to cancel or update the order. However, cancellation cannot be guaranteed once processing or fulfillment has begun. After an order has shipped, it must be handled through our return procedure.

Email: support@jeanjive.com

Customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.